Masters of Scale is a new entrepreneur podcast series from WaitWhat in association with Stitcher.
On this show, they have guests like Mark Zuckerberg & Sheryl Sandberg (Facebook), Reed Hastings (Netflix), Eric Schmidt (Google) and Brian Chesky (Airbnb). They cover several topics like raising enough money when to do things that Scale and things that don’t Scale, good and bad business ideas, innovation, hiring, company culture and founder’s grit.
The show has a really light and humorous tone. This, together with high-quality guests and topics, makes it really easy to listen to the 30-minute episodes.
Last week, a backup incident in a staging server on GitLab resulted in the deletion of the production database and was responsible for 6 hours of data loss and some server downtime.
The official blog post about the incident starts like this:
Yesterday we had a serious incident with one of our databases. We lost six hours of database data (issues, merge requests, users, comments, snippets, etc.) for GitLab.com. Git/wiki repositories and self-hosted installations were not affected. Losing production data is unacceptable and in a few days we’ll publish a post on why this happened and a list of measures we will implement to prevent it happening again.
As we all know, data loss is a major nightmare for any product out there, but it’s worst if you’re a cloud code repository with a massive amount of daily users like GitLab. Although these things were not supposed to happen in 2017, organizations are made of humans (at least for now…) and making mistakes is part of being a human. But is the way that the organization deal with the problem that makes the difference.
GitLab’s Approach After Data Loss Incident
GitLab’s approach was based on transparency and it’s getting some positive feedback from the community.
They didn’t try to hide the problem and instead, they set up a live stream of the team resolving the problem (8 hours) and released a google docs explaining step by step how the mistake happened and how it got solved.
Trying to analyze the current state of your startup and prepare it to handle the possible troubles, that the future will bring, is not always an easy task. But there are a few resources that can help you do that. One of them is the Startup Technical Due Diligence Calculator, by Point Nine Capital.
This technical calculator consists on a series of questions that will help you identify the current technical state of your startup. And possibly identify a few red flags that could become a bigger problem in the future.